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Author: Albert Gore
Publisher: DIANE Publishing
Keywords: complaints, national, performance, review, customer, resolving, american, public, practices, serving
Number of Pages: 43
Published: 1996-06
ISBN-10: 0788140175
ISBN-13: 9780788140174

Fed. agencies were directed to survey their customers to see what kind of service people want & whether they are getting it; to give customers choices & easy access; & to develop a way for citizens to complain & get problems fixed. To comply, agencies embarked on this series of benchmarking studies. Contents: summary of best practices (leadership strategies for satisfying customers; info. & analysis; planning; human resources development & mgmt.; customer focus, expectations & satisfaction; complaint process mgmt.; bus. results); reinventing complaint resolution; practices of benchmarking part

Author: Barry Leonard
Publisher: DIANE Publishing
Keywords: dealers, broker, advisers, investment, study
Number of Pages: 208
Published: 2011-05
ISBN-10: 1437980600
ISBN-13: 9781437980608

Retail investors seek guidance from broker-dealers and investment advisers (BD&IA) to manage their invest. and to meet their own and their families¿ financial goals. BD&IA are regulated extensively, but the regulatory regimes differ, and BD&IA are subject to different standards under fed. law when providing invest. advice (IA) about securities. This report evaluated: (1) The effectiveness of existing legal standards of care for providing personalized IA and recommend. about securities to retail customers; and (2) Whether there are legal gaps in regulatory standards in the protection of retail

Author: Phillip R. Herr (au)
Publisher: DIANE Publishing
Keywords: freight, waterways, shipments, consumers, rail, passed, road, transportation, comparison, costs, surface
Number of Pages: 67
Published: 2011-05-01
ISBN-10: 1437982352
ISBN-13: 9781437982350

Road, rail, and waterway freight transportation is vital to the nation's economy. Gov't., tax, regulatory, and infrastructure investment policies can affect the costs that shippers pass on to their customers. If gov't. policy gives one mode a cost advantage over another, then shipping prices and customers' use of freight modes can be distorted, reducing the overall efficiency of the nation's economy. This report: (1) describes how gov't. policies can affect competition and efficiency within the surface freight transportation sector; (2) determines what is known about the extent to which all co

Author: Unknown
Publisher: DIANE Publishing
Keywords: customers
Number of Pages: 33
ISBN-10: 1428908676
ISBN-13: 9781428908673

Author: Unknown
Publisher: DIANE Publishing
Keywords: customers, own, rent, survey
Number of Pages: 150
ISBN-10: 1428952942
ISBN-13: 9781428952942

Author: Unknown
Publisher: DIANE Publishing
Keywords: customers, own, rent, survey
Number of Pages: 150
ISBN-10: 1428958436
ISBN-13: 9781428958432

Author: Newt Barrett Joe Pulizzi
Publisher: LULU
Keywords: customers, content
Number of Pages: 100
Published: 2007
eBookDB-ID: ML00146141

The eBook, Get Content.Get Customers., is designed as a concise & practical guide to the brand new world of content marketing. It’s an abbreviated version of their 2008 print version, to be released in early 2008.Readers can expect to learn the following: 鈥he 3 reasons traditional marketing isn鈥檛 working鈥ontent marketing is the biggest industry you鈥檝e never heard of鈥hat content marketing really is and why it is important鈥hy you must now think like a publisher today鈥he 11 biggest benefits of content marketing鈥he seven deadly sins of content marketing
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